Privacy at Pentasoft
This privacy policy provides detailed information about how Pentasoft treats the personal data of the users of its website www.pentasoft.es and the data of its customers, suppliers and leads.
In any case, if you need additional information about our privacy policy, do not hesitate to contact us.
Who is responsible for the processing of your data?
Entity Name: PENTASOFT MARKETING, S.L.
Address: C/ Marie Curie 19 Edificio 2 Planta 7 · Rivas-Vaciamadrid · 28521 · Madrid
Email: info@pentasoft.es
Contact data protection delegate: dpolegal@abogadosypublicidad.com
hereinafter identified as PENTASOFT.
What personal data are processed by Pentasoft?
Depending on the purpose, Pentasoft addresses the following categories of data:
- Identification and contact information
- Contract data
- Academic and professional data
- Navigation data
Regardless of the fact that each form or request for personal data will be informed about which of them are mandatory, in general, it is indicated that the refusal to supply them will result in the impossibility of providing the requested service or meet your request.
As a user of Pentasoft's services, you guarantee that the information provided is true, accurate and up-to-date, and Pentasoft is not responsible for any direct or indirect damage or loss that may be caused as a result of the breach of such guarantee.
For what purposes do we treat the data?
At Pentasoft we use your data for the following purposes:
- For the management, maintenance and development of the contractual relationship in the case of our clients. This purpose includes the management of collection and billing, being able to contact you in relation to updates or informative communications related to the services or products contracted, including the realization of quality surveys on them and the management of the functionalities that are offered through the website.
- To record the telephone calls of clients for the purposes of quality control of them and thus be able to improve the attention we provide them.
- To meet requests for information or requests made through our contact channels.
- In the case that you send us your CV, assess your request and, if applicable, carry out the necessary actions to join a personnel selection process.
- To obtain statistical data regarding the traffic of our web pages.
What are the basis of legitimacy for the treatment of your data?
The legal basis that allows us to process your personal data will depend on the purpose for which we treat them:
- For the management of contracting services, the basis of legitimacy is the execution of the contract of which you are a party.
- For the recording of the calls, the basis of legitimation is the legitimate interest of Pentasoft in controlling the quality of our customer service and being able, if necessary, to implement the appropriate measures.
- To meet requests for information or requests made through our contact channels, in the case of non-customers, the basis of legitimacy is the consent that is requested and can be revoked at any time and in the case of customers, is the satisfaction of legitimate interest.
- To process your data in relation to the sending of resumes, it is based on the consent of the person who sends their data, and can revoke it at any time.
- With regard to the purposes of the use of cookies, the basis of legitimacy will be the consent to use them. More information in our cookie policy.
How long will we keep your data?
The term of data conservation will depend on the purpose for which they are treated and based on the following criteria: i) duration of the contractual relationship and attention to the responsibilities derived from it; ii) limitation period for the responsibilities arising from the treatment; iii) legal obligation and iv) request for suppression by the interested party.
In any of the cases Pentasoft, once the purpose of the treatment has been fulfilled, will keep the data duly blocked until the prescription period of the responsibilities derived from each treatment. Once these deadlines have been finalized, the data will be safely deleted.
To which recipients will your information be communicated?
Pentasoft will not communicate your data to third parties unless we have your consent to do so, there is a legal obligation or another basis of legitimacy to protect us.
However, in Pentasoft, in order to comply with the aforementioned purposes, we can allow third-party companies to access the personal data we are dealing with. In general, it will be companies that provide services necessary to fulfill the purposes we have reported, and always within the framework of the corresponding processor, which correspond to the following categories:
- Technological and computer service providers
- Suppliers and external collaborators related to marketing and advertising
- Logistics service providers
- Financial entities
- Legal, accounting or tax advice service providers
Some of these providers are located in territories outside the European Union, producing in this case an international transfer of data as in the case of the United States. However, only this international transfer of data will occur when the adequate guarantees are met, either because the provider is attached to Privacy Shield or because standard contractual clauses have been signed.
What are your rights regarding the processing of your personal data?
To the extent that they are applicable, you can exercise the following rights to Pentasoft free of charge:
- Right to request access to the personal data and therefore to know if at Pentasoft we are treating your data and what are these data.
- Right to request the rectification of your data in case they are inaccurate, incomplete or outdated.
- Right to request the limitation of the treatment in certain circumstances, which will mean that we can temporarily limit your treatment or keep them beyond the necessary time.
- Right to oppose the treatment of your data, among other cases, when the treatment is based on the legitimate interest of Pentasoft.
- Right to revoke the consent granted for those purposes based on it, at any time.
- Right to request the portability of your data for those treatments based on the execution of a contract or consent.
The indicated rights may be exercised by sending a written communication to Pentasoft, C/ Marie Curie 19 Edificio 2 Planta 7 · Rivas-Vaciamadrid · 28521 · Madrid or via email protecciondatos@pentasoft.es indicating the right you wish to exercise. Pentasoft, in order to identify you correctly, may request a document accrediting your identity.
Finally, we inform you that you have the right to file a complaint with the appropriate data protection authority, which in the case of Spain, is the Spanish Agency for Data Protection www.aepd.es.
What do we do to protect your data?
Pentasoft adopts the necessary technical and organizational measures to safeguard the security, integrity, availability and confidentiality of your data. This includes carrying out internal review and verification processes of the measures applied to guarantee the safety of the treatment.
Modifications to the privacy policy
Pentasoft may modify the privacy policy to adapt it to changes in the website, legislative changes or any other. Pentasoft may send you these changes through the usual contact channels when they are sufficiently significant, in addition to publishing them on the website, so we recommend that you review this privacy policy on a regular basis.
Updated January 14th, 2020.